Frequently asked questions
Welcome to the Home of the Wholehearted Hairstylist!
Thank you for choosing Left Coast Salon! We're committed to providing a smooth, enjoyable experience, and we want to ensure expectations are clear before every visit. Here's everything you need to know.
📅 Booking Appointments
Schedule online through our website. Appointments may be booked up to 90 days in advance.
If you don't see availability, you may request an appointment by emailing scheduling@leftcoastsalon.com or texting (253) 878-2909.
A valid credit card is required to reserve all appointments.
Select appointments require a reservation deposit, which will be clearly displayed during the booking process.
📞 Contacting Us
Our Salon Coordinator is available for scheduling assistance and general questions.
Monday – Saturday: 8:00 AM – 8:00 PM
Phone/Text: (253) 878-2909
Email: scheduling@leftcoastsalon.com
⏳ Cancellations, Reservation Deposits & No-Shows
We understand that life happens. Our reservation policy helps protect appointment availability for all of our guests while honoring the time our stylists reserve specifically for you.
Reservation Deposits
Select appointments require a reservation deposit at the time of booking.
Deposit amounts vary based on the service being reserved and will be clearly displayed during booking.
Reservation deposits are applied toward the total cost of your service and are not an additional fee.
Reservation deposits are non-transferable between clients and have no cash value outside of the appointment for which they were collected.
Cancellations & Rescheduling
48+ hours' notice: Your reservation deposit will be fully refunded, or you may reschedule without penalty.
Less than 48 hours' notice: Any reservation deposit will be forfeited. Appointments that did not require a reservation deposit may be subject to a cancellation fee.
If you cancel within 48 hours but are able to reschedule and complete your appointment within seven (7) days of your original appointment, we will apply your forfeited deposit or cancellation fee toward your new appointment.
Appointment availability cannot be guaranteed. If your stylist is unavailable within that seven-day window, the original cancellation policy will still apply.
No-Shows
Clients who miss an appointment without notice will forfeit any reservation deposit or be charged the applicable cancellation fee.
Future appointments may require full prepayment at the time of booking following a no-show.
If you need to make changes to your appointment, please contact our Salon Coordinator as soon as possible. We're always happy to help.
💆🏽♀️ Hair Prep Tips
To help us achieve the best possible results:
Arrive with clean, dry, and fully detangled hair styled as you normally wear it.
Hair should be washed within the previous 72 hours (1–2 days is ideal).
For color services, freshly washed hair is preferred.
🎓 Residents & Advanced Training
Education is one of our core values, and every member of our team is committed to lifelong learning.
Our Salon Residents complete extensive training in haircutting, color, client communication, and technical skills before graduating to the salon floor.
Because education takes time:
Haircuts with Level 1–3 Stylists may take up to 3 hours.
Coaches are available throughout the service but may not oversee every moment in person. When appropriate, guidance may be provided virtually or by phone.
This collaborative training model allows us to deliver exceptional services while preparing the next generation of highly skilled hairstylists.
💲 Pricing & Consultations
Services are à la carte and priced according to time, skill level, and technical complexity.
Our current pricing is available on our website and online booking portal.
Not sure what to schedule? We're happy to help with a consultation before booking.
If your service needs change during your appointment, we'll explain the adjustment and provide an updated quote before proceeding.
If additional appointment time is required but unavailable, we'll coordinate with another stylist or help you reschedule to ensure the best possible outcome.
Service prices are subject to change without notice. Quotes provided during consultations are estimates and may change if the agreed-upon service, timing, or product usage changes.
💖 Tipping
Tipping is never required or expected.
We believe in paying our team a livable wage so you never feel obligated to leave a gratuity.
If you'd like to show appreciation, you're always welcome to do so in whatever way feels meaningful to you—whether that's a tip, a coffee gift card, homemade treats, event tickets, or leaving us a wonderful Google or Yelp review.
Using our checkout kiosk?
The "No Tip" option appears at the top of the screen if you prefer to skip gratuity.
Any gratuities left go directly to your stylist.
🤝🏽 Teamwork & Running Late
Left Coast Salon is a collaborative salon. Depending on your service, you may interact with multiple team members throughout your visit. Our shared goal is providing you with the highest level of care and consistency.
If we're running behind, we'll do our best to notify you if your appointment will begin more than 15 minutes late.
If you're running behind, please let us know as soon as possible. We'll do our best to accommodate you while respecting the appointments of the guests scheduled after you.
👧🏽 Kids' Services
We love caring for young guests!
Ages 4–9: Please schedule a Kid's Haircut.
Ages 10+: Please schedule a regular haircut.
For first-time appointments, we ask that a caregiver remain available to observe, take notes, or record styling techniques for home care.
Once your child feels comfortable, you're welcome to step away. We'll notify you approximately 20 minutes before they're finished.
🔄 Returns & Service Adjustments
Product Returns
Lightly used retail products may be returned within 90 days of purchase.
Service Adjustments
If you aren't completely satisfied with your service:
Contact us within 14 days at kristina@leftcoastsalon.com.
If the concern resulted from our work, we'll gladly make reasonable adjustments at no additional charge.
If you've simply changed your mind or would like a different look, a new appointment and service charges will apply.
In most cases, issuing a full refund concludes the professional relationship, and future appointments will not be scheduled.
Every situation is evaluated thoughtfully, fairly, and with the best interests of both our guests and our team in mind.
💇🏽♀️ Trying Different Stylists
Thinking about trying someone new? No worries—we actually encourage it.
Feel free to experience different stylists. We promise it isn't awkward.
We're an education-focused salon with a growing training program, so new talent is always joining our team.
If you decide another salon better fits your needs, we'd sincerely appreciate your feedback so we can continue improving.
🐾 Pets
For the safety and comfort of all guests, only service animals as defined by the Americans with Disabilities Act (ADA) are permitted inside the salon.
Emotional support animals and pets are not permitted.
🧒🏽 Children in the Salon
Children are welcome when they are:
Receiving a scheduled service, or
Accompanying a supervising adult who is not receiving a service.
For everyone's safety:
Children may not enter the salon floor unless they are receiving a service.
Children must remain with their supervising adult or in the designated waiting area.
Running, climbing, or unsupervised play inside the salon is not permitted.
👥 Extra Guests
To help maintain a comfortable environment for everyone, please limit your visit to one accompanying guest or chaperone, unless prior arrangements have been made.
🩺 Health & Wellness
😷 Masks are always welcome. If you'd prefer your stylist wear one, simply let us know.
🤒 If you're feeling ill, please contact us to reschedule your appointment.
👐🏽 Please wash or sanitize your hands upon arrival.
🙏🏽 Thank You for Choosing Left Coast Salon!
We're honored to be part of your hair journey and appreciate the trust you've placed in our team.
If you have any questions, comments, or concerns, please don't hesitate to reach out. We're always happy to help.
Let's create something beautiful together!
You may book appointments up to 90 days in advance.
Don’t know the magical combination of services to get you to hair Nirvana? No problem. That’s our job to figure out. Book the service(s) you think most closely sounds like what you would like and then fill in the “Notes” section with an explanation and further detail. We can modify it from there and contact you if needed with more questions.
Cuts are booked by client profiles.
Here's a guide to help you self-select your best option. This helps us to be fully prepared to spend as much or as little time it takes to help you get closer to your goals. You will see the wording below used in the online booking system
-Client Profile 1: Starting with Pixie to Chin Lengths Silky to Medium Texture. Ponytail Diameter: Nickel-size or smaller.
-Client Profile 2: Starting with Pixie to Shoulder Lengths. Silky to Medium Rough Surface Texture. Ponytail Diameter: Quarter-Size or Smaller.
-Client Profile 3: Starting with Shoulder to Very long Lengths. Silky to Rough Surface Textures. Ponytail Diameter: Quarter Size + Larger.
The Scheduling Coordinator can be reached at 253-878-2909 and also at scheduling@leftcoastsalon.com
Our Salon Coordinator works remotely and holds these hours.
Via Text and Email:
Mon-Sat
8am-8pm
If you contact the salon during these hours we will do our best to respond asap. This is a google voice number and reaches both the remote scheduling manager and the salon manager.
On time. We will most likely not be ready for you early and if we are ready very early we will text you and offer an earlier appt time.
We try to run on time, but the hair takes the time it takes and as every service with every client is a little different, it can make timing tricky. If we are running more than 15 minutes behind We will try and take a moment to text you and let you know.
Yes, contact scheduling@leftcoastsalon.com to be added.
What is your cancellation policy?
We require 48 hours' notice for cancellations or rescheduling.
Reservation deposits are refunded with at least 48 hours' notice. Cancellations made within 48 hours may result in forfeiture of your deposit or a cancellation fee.
If you complete your rescheduled appointment within 7 days, we'll apply your forfeited deposit or cancellation fee toward that appointment, subject to availability.