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  • What is the client agreement?
    The agreement is sent out via email or text after a booking in made. Clients must agree to the terms before their appt and it really does help create a much better service experience since we are not your regular salon. Welcome to the home of the Wholehearted hairstylist! We truly appreciate you choosing us. Let's outline the terms of our engagement to ensure smooth interactions and delightful experiences. Booking Appointments: - For online bookings, utilize the booking link on our website. You can secure dates up to 90 days in advance. - If there's no availability, request a slot by emailing - A valid credit card is essential to hold your appointment. Should there be a no-call, no-show, we'll need to charge a cancellation fee. Thank you for understanding and valuing our dedicated time. Contacting Us: For queries or assistance in booking, connect with our Salon Coordinator. They're available: - Via phone, email, and text: - Monday to Saturday: 8am-8pm Note: Our contact, a Google Voice number, reaches both the Salon Manager, Navy and also, Kristina. Cancellations: Life happens! If canceling is necessary, kindly give us 48 hours' notice. Canceling or rescheduling within 24 hours incurs a $25 fee. Hair Prep Tips: Come with your hair down, dry, and styled as usual. Clean and detangle hair within 3 days of salon visit. 1-2 days is best. For coloring, freshly washed hair is best. Salon Residents and Advanced Training: At Left Coast Salon, we pride ourselves on our Advanced Training approach. Our Salon Residents are diligently learning sophisticated cutting and coloring techniques. This intricate education ensures top-tier results but extends the service times. Haircuts with Stylist Levels 1-3 can be up to 3 hours for full service haircuts. Your understanding and patience during these sessions are invaluable, not only supporting their learning trajectory but also bolstering our robust mentorship process. Coaches are available when we believe the support is needed and autonomy is methodically granted in order for them to gain confidence. Coaches are present in the salon for most services and they may step in to ensure our standard of excellence is consistently met. That being said, coaches are human too and also have things come up and cannot always be there to check or monitor. Depending on the service's requirements, coaches may assess that a stylist is proficient enough to perform the service unsupervised. In this case they are usually supported virtually or by phone, if needed. This system is our commitment to cultivating talent while ensuring you have the best possible experience. Pricing: Services are priced a la carte and are based on skill, time, technique and experience level of the stylist. There are 8 Level total with 1-3 being the Salon Residents and 3-8 being advanced team. The updated price list is found on the website and through the online booking portal. Consultations or texting the salon manager with questions can help you make sure you get the correct booking time and can help confirm and pricing questions. Tipping: On the kiosk tip screen you must tap through the skip the tip option is on the very bottom and says "no tip" just press it, unless you feel impressed to do otherwise. Tipping is not mandatory or expected here. Feel free to give gifts of all kinds (i.e. coffee cards, event tickets, crafts, homegrown/baked goods, an amazing google or yelp review) and “tip” any way that makes your heart happy. We make a ‘livable wage’ and do not want you to feel obligated in any way. We will not judge you in the least for leaving nothing. We appreciate your time and patronage, that is more than enough for us, but the cash is nice too. Teamwork: We work together on almost everything. Sometimes you’ll work fully with one provider and sometimes someone will be helping out keeping in mind that our goal is always your trust and overall satisfaction. We’re Running late: We aim to maintain a 15-minute buffer around the estimated time. We will try and contact you if we are going over this time. Let us know immediately if you have a time constraint around your appt times and we will do our best to accommodate you. Children’s Services: We are happy to serve your young humans! For the service and tutorial please plan on being a present caregiver and plan on taking videos, notes or whatever you need to help you learn the best practices for your child’s at home routine. Once we are established and the child comfortable, we are happy to take good care of them while you go do anything else. We’ll let you know when they're about 20 out from being done and you can collect your freshly coiffed kid. Returns: Unhappy with a product? Return lightly used items within 90 days. Unhappy with your service outcome? If your hair service isn't up to the mark, notify us within two weeks at These are handled on a case by case basis and with the common good of all parties concerned in mind. If it is our fault, corrections are free. If you’ve had a change of heart post-service, new services will be chargeable. For full refunds, the client/salon relationship ends. Switching Stylists: Try us all! It's only awkward if you make it awkward;) We are a team based training salon focusing on everyone's right to feel the way they feel about their own experiences and preferences. We desire that everyone should find their best hair and salon relationships, so we are COMPLETELY FINE with you trying other stylists in the salon or leaving our salon. (If you leave, please say by and let us know how we can improve.) Also, check back regularly since our training program is always bringing in new talent and as we raise the bar in our industry, they just keep getting better! Chair hop until you feel comfortable. We promise it's ok. Extra Guests: Please try and keep it to one accompanying guest or chaperone(save some room for others). However, please refrain from bringing pets. Health Protocols: While masks aren't mandatory, wear them if needed. Inform us if you prefer our staff to wear one. Feeling unwell? Kindly reschedule. Please maintain hand hygiene. Review the details and let’s embark on this beauty journey together. Thank you for choosing Left Coast Salon!
  • What time should I show up for my appt?
    On time. We will most likely not be ready for you early and if we are ready very early we will text you and offer an earlier appt time. We try to run on time, but the hair takes the time it takes and as every service with every client is a little different, it can make timing tricky. If we are running more than 15 minutes behind We will try and take a moment to text you and let you know.
  • What's the parking situation?
    Street parking in front of and on the side of the salon. There are also so stalls in the alley behind the building. The manager ask not to take to the parking stalls directly in front of any business owners back door entrance. Please and Thank you.
  • Seriously, no tipping necessary?
    Yes, seriously. No tipping necessary to provide the staff a livable wage. That being said, we recognize that tipping is part of our culture and we are happy recieve your additional cash gifts. You can also shower us with your love and affection in other ways. We do accept gifts of all kinds including, but not limited to cash, gift cards, flowers, food, etc.
  • How do I prepare my hair for my appointment?
    Cut Services: Please show up with hair no more than 2 days dirty for cut services. Ideally, no ponytails or hat hair as it is helpful to see how the hair lays naturally. Products are ok as long as we are able to work through it. Please have the hair recently detangled. We are willing to help with complicated detangling as long as you are aware that can adjust your appt time and price of service. Color Services: The cleaner the better for best results. Please let us know in advance if we will be dealing with hard water, well water, chlorine build-up, henna or anything else that might impact our color results.
  • Covid or otherwise 'not feeling well' protocal?
    Masks are optional. Please let your service provider know if you would like them to wear a mask, it's no problem. Please use the hand sanitizer or wash your hands upon arrival. If you aren't feeling well, please stay home. no fevers within 3 days of appts please.
  • How do I know what services to select?
    You may book appointments up to 90 days in advance. Don’t know the magical combination of services to get you to hair Nirvana? No problem. That’s our job to figure out. Book the service(s) you think most closely sounds like what you would like and then fill in the “Notes” section with an explanation and further detail. We can modify it from there and contact you if needed with more questions.
  • What are the Haircut Client profiles 1,2 & 3?
    Cuts are booked by client profiles. Here's a guide to help you self-select your best option. This helps us to be fully prepared to spend as much or as little time it takes to help you get closer to your goals. You will see the wording below used in the online booking system -Client Profile 1: Starting with Pixie to Chin Lengths Silky to Medium Texture. Ponytail Diameter: Nickel-size or smaller. -Client Profile 2: Starting with Pixie to Shoulder Lengths. Silky to Medium Rough Surface Texture. Ponytail Diameter: Quarter-Size or Smaller. -Client Profile 3: Starting with Shoulder to Very long Lengths. Silky to Rough Surface Textures. Ponytail Diameter: Quarter Size + Larger.
  • Who can I contact for help with scheduling?
    The Scheduling Manager can be reached at 253-878-2909 and also at Or Scheduling Manager works remotely and holds these hours. Via Text and Email: Mon-Sat 8am-8pm If you contact the salon during these hours we will do our best to respond asap. This is a google voice number and reaches both the remote scheduling manager and the salon manager.
  • What happens after an appt is booked?
    You will receive a confirmation for your appt either via text or email. If you do not receive a notification your appt it did not go through and there is nothing booked. Please make sure you get notification so you don't show up on a day when you don't have an appt!
  • Is there a waitlist?
    Yes, contact to be added.
  • What is the cancellation policy?
    Cancellations: Life is messy, we get it! Even so, please try and give at least 48 hours notice for cancellations. If you absolutely cannot do that then here is how the policies break down. In event of cancellation or rescheduling within the 24 hour window. $25 fee No Call, No Show You left us hanging and can't even explain or apologize?! That's no way to treat a friend! Foul Play Fee 50% of your intended service. If you do this and don't reach out to us and discuss why this happened and how we can remedy this for the future you will not be allowed to rebook with Left Coast Salon. Other Charges There are none! But having your card on file is extra convenient for purchasing gift cards online, prepaying services for your friends and family members, placing pickup orders and same day payment.
  • How do I book services using my membership?
    You can book services at Left Coast Salon using your membership by visiting our website at or reaching out the scheduler at Our friendly team will be happy to guide you through the process.
  • What are the terms and conditions of the memberships?
    Wash and Style Membership Agreement: This agreement dated above and between Left Coast Salon P.C. DBA Left Coast Salon or Advanced Training Salon (hereinafter Salon or LCS) and the person named above, the undersigned (hereinafter Client), is for the purpose of providing the client the utmost flexibility and convenience in Salon services. Client hereby agrees to join Left Coast Salon P.C.’s Salon Memberships upon the terms and conditions as set forth below: The length of the contract shall be for 1 month and will automatically renew until a written notice of cancellation at least 7 days prior to renewal date is presented which will end this agreement. Client may also remove the payment method from their Phorest account which will prompt a membership deactivation. Client hereby authorizes LCS to bill Client’s credit card/debit card or ACH account on or about the same day of every month, until further notice, the amount of the selected membership. Memberships are described below: Membership services include all Wash + Style, Single Process Color applications, and Retexturizing Services, as well as 10% off all in-house retail products and regularly priced services. Bronze 1 - $75/month Value: $120 Extra Spending: 60% ($45) Silver - $100/month: Value: $175 Extra Spending: 75% ($75) Gold - $150/month: Value: $278 Extra Spending: 85% ($127.50) No commitment required. Benefits do not roll over. A 7-day written notice is required to freeze or cancel. Start anytime :) Please note: - The additional funds do not roll over from month to month. - Benefits are not transferable. LCS reserves the right to change the monthly rate at any time and from time to time only after 30 days’ prior written notice of such rate change to client, at which time client may cancel the contract. Client reserves the right to NOT RENEW the contract with 7 days’ written notice to LCS prior to the expiration of the monthly contract. Client agrees the contract will automatically renew for additional periods of 1 month if no written cancellation is received. These services will be provided by LCS upon request. Client agrees to use reasonable judgment in determining their “Membership” service time needs. Services are subject to safety limitations. Client agrees that these services are subject to salon professional’s availability and technician preference may be affected by availability. All services are performed by the Salon Residents, who are all licensed Cosmetologists in the state of Washington. LCS hereby agrees to accommodate Client to the best of its ability in scheduling “Membership” appointments and services. In the event that a salon resident and/or time of client’s choosing are not available, Client hereby agrees to allow alternate salon residents to perform “Membership” services when Client’s standard resident is not available to perform such services. Client acknowledges that “Membership” services are restricted to the specific membership they joined and Client hereby acknowledges any additional services requested by Client and performed during service will be billed to client separately and paid at time of service. Rescheduling/Cancellations/No Shows: Client acknowledges and agrees that LCS may, from time to time, require a change of a Client’s “Membership” appointment and/or salon resident, (at LCS’ discretion) to best fulfill its obligation to Client under this agreement, and LCS hereby agrees to attempt to notify and accommodate Client in such re-scheduling to facilitate Client’s “Membership”. Client acknowledges and agrees that they are required to give 24 hours’ notice of cancellation. Client acknowledges and agrees that they will have a $25 service fee charged to their membership account of original service price, should they not provide 24 hours’ notice of cancellation. Client acknowledges that lack of monthly fee payment will suffice as a termination of contract. Tipping: Client acknowledges and agrees that although this is a 'no tipping necessary salon', it is a common practice in the salon industry. We gratefully accept gifts of all kinds including cash and cash, coffee cards, flowers, produce from your garden, etc.: tip envelopes are provided. I hereby agree to join The Left Coast Salon “Beauty Lifestyle'' Membership as outlined herein. I additionally acknowledge my obligation to provide LCS with 7-day written notice of termination; prior to the end of this agreement should I decide to cancel my “Beauty Lifestyle '' Membership. I understand that without written notice of canceling within the agreed time frame, this contract will renew for 1 month period. I agree that LCS Salon and Wellness may terminate this contract at any time with or without cause. Membership monthly payments will not be prorated upon client cancellation. REFERRAL PROGRAM: For every friend you refer who signs up for their own membership, get one month 1/2 off !
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