Frequently asked questions
Welcome to the home of the Wholehearted hairstylist!
We truly appreciate you choosing us. Let's outline the terms of our engagement to ensure smooth interactions and delightful experiences.
Booking Appointments:
- For online bookings, utilize the booking link on our website. You can secure dates up to 90 days in advance.
- If there's no availability, request a slot by emailing scheduling@leftcoastsalon.com or via text to the salon number (253) 878-2909.
- A valid credit card is essential to hold your appointment. Should there be a no-call, no-show, we'll need to charge a cancellation fee. Thank you for understanding and valuing our dedicated time.
Contacting Us:
For queries or assistance in booking, connect with our Salon Coordinator. They're available: - Via phone, email, and text:
- Monday to Saturday: 8am-8pm
Note: Our contact, a Google Voice number, reaches both the Salon Manager, Navy and also, Kristina.
For Safety reasons our doors are locked. Please knock or wave on/at the door or window to be let in.
Cancellations:
Life happens! If canceling is necessary, kindly give us 48 hours' notice. Canceling within 24 hours incurs a $25 fee if not rescheduled within the next 2 weeks. If there is a no-show, no-call there will be a 50% charge of the original scheduled service.
Hair Prep Tips:
Come with your hair down, dry, and styled as usual. Clean and detangle hair within 3 days of salon visit. 1-2 days is best. For coloring, freshly washed hair is best.
Residents and Advanced Training:
At Left Coast Salon, we pride ourselves on our Advanced Training approach. Our Salon Residents are diligently learning sophisticated cutting and coloring techniques. This intricate education ensures top-tier results but extends the service times. Haircuts with Stylist Levels 1-3 can be up to 3 hours for full service haircuts. Your understanding and patience during these sessions are invaluable, not only supporting their learning trajectory but also bolstering our robust mentorship process.
Coaches are available when we believe the support is needed and autonomy is methodically granted in order for them to gain confidence. Coaches are present in the salon for most services and they may step in to ensure our standard of excellence is consistently met.
That being said, coaches are human too and also have things come up and cannot always be there to check or monitor. Depending on the service's requirements, coaches may assess that a stylist is proficient enough to perform the service unsupervised. In this case they are usually supported virtually or by phone, if needed. This system is our commitment to cultivating talent while ensuring you have the best possible experience.
Pricing:
Services are priced a la carte and are based on skill, time, technique and experience level of the stylist. The updated price list is found on the website and through the online booking portal.
Consultations or texting the salon manager with questions can help you make sure you get the correct booking time and can help confirm and pricing questions.
After having a consultation with your stylist on the day of your service, you may need a different service selection than originally booked. We will inform you at that time and requote your service. If more time is needed and the stylist that day is unable to oblige, we will do our best to accommodate the use of teammates or if it is your preference we can reschedule to ensure enough time to execute your service to our highest standards with your preferred stylist.
Tipping:
On the kiosk tip screen you must tap through the skip the tip option is on the very bottom and says "no tip" just press it, unless you feel impressed to do otherwise.
Tipping is not mandatory or expected here. Feel free to give gifts of all kinds (i.e. coffee cards, event tickets, crafts, homegrown/baked goods, an amazing google or yelp review) and “tip” any way that makes your heart happy. We make a ‘livable wage’ and do not want you to feel obligated in any way. We will not judge you in the least for leaving nothing. We appreciate your time and patronage, that is more than enough for us, but the cash is nice too.
Teamwork:
We work together on almost everything. Sometimes you’ll work fully with one provider and sometimes someone will be helping out keeping in mind that our goal is always your trust and overall satisfaction.
We’re Running late:
We aim to maintain a 15-minute buffer around the estimated time. We will try and contact you if we are going over this time. Let us know immediately if you have a time constraint around your appt times and we will do our best to accommodate you.
Kid's Services:
We are happy to serve your young humans! Kid's service options are available for kids ages 4-9. For older kids, book the regular haircut services. For the service and tutorial please plan on being a present caregiver and plan on taking videos, notes or whatever you need to help you learn the best practices for your child’s at home routine. Once we are established and the child comfortable, we are happy to take good care of them while you go do anything else. We’ll let you know when they're about 20 out from being done and you can collect your freshly coiffed kid.
Returns:
Unhappy with a product? Return lightly used items within 90 days.
Unhappy with your service outcome? If your hair service isn't up to the mark, notify us within two weeks at kristina@leftcoastsalon.com
These are handled on a case by case basis and with the common good of all parties concerned in mind.
If it is our fault, corrections are free. If you’ve had a change of heart post-service, new services will be chargeable. For full refunds, the client/salon relationship ends.
Switching Stylists:
Try us all! It's only awkward if you make it awkward;)
We are a team based training salon focusing on everyone's right to feel the way they feel about their own experiences and preferences. We desire that everyone should find their best hair and salon relationships, so we are COMPLETELY FINE with you trying other stylists in the salon or leaving our salon. (If you leave, please say "bye" and let us know how we can improve.)
Also, check back regularly since our training program is always bringing in new talent and as we raise the bar in our industry, they just keep getting better!
Chair hop until you feel comfortable. We promise it's ok.
Extra Guests:
Please try and keep it to one accompanying guest or chaperone(save some room for others). However, please refrain from bringing pets.
Health Protocols:
While masks aren't mandatory, wear them if needed. Inform us if you prefer our staff to wear one. Feeling unwell? Kindly reschedule. Please maintain hand hygiene.
Review the details and let’s embark on this beauty journey together. Thank you for choosing Left Coast Salon!
On time. We will most likely not be ready for you early and if we are ready very early we will text you and offer an earlier appt time.
We try to run on time, but the hair takes the time it takes and as every service with every client is a little different, it can make timing tricky. If we are running more than 15 minutes behind We will try and take a moment to text you and let you know.
Yes, seriously. No tipping necessary to provide the staff a livable wage. That being said, we recognize that tipping is part of our culture and we are happy recieve your additional cash gifts. You can also shower us with your love and affection in other ways.
We do accept gifts of all kinds including, but not limited to cash, gift cards, flowers, food, etc.
Cut Services:
Please show up with hair no more than 2 days dirty for cut services. Ideally, no ponytails or hat hair as it is helpful to see how the hair lays naturally. Products are ok as long as we are able to work through it. Please have the hair recently detangled. We are willing to help with complicated detangling as long as you are aware that can adjust your appt time and price of service.
Color Services: The cleaner the better for best results. Please let us know in advance if we will be dealing with hard water, well water, chlorine build-up, henna or anything else that might impact our color results.